Terms & Conditions

01 About Us

Farnham s Services provides pre-booked Farnham and private hire transportation services from Shrub Hill Industrial Estate, Worcester, and surrounding areas.

Our services include local journeys, long-distance transfers, airport transfers, executive travel and other pre-arranged transportation services.

By using our website, booking our services or travelling with us, you agree to be bound by these Terms & Conditions.

Our contact details are provided at the end of this document.

02 Booking Rules

• All booking requests are subject to availability and confirmation by Farnham s Services.
• A booking is confirmed only when we provide confirmation by telephone, SMS, email or another agreed method.
• Customers must provide accurate information, including pickup and destination addresses, travel date, pickup time and passenger numbers.
• Customers should inform us in advance about luggage requirements, child seats, accessibility requirements and any special assistance needed.
• We reserve the right to decline bookings where we cannot safely or reasonably provide the requested service.
• Any changes to an existing booking should be communicated as early as possible and are subject to availability.

03 Prices & Payment

• Fares are calculated according to journey distance, travel time, vehicle category and agreed service requirements.
• Additional charges may apply for waiting time, extra stops, parking, tolls or other services where applicable and communicated to the customer.
• Any online quotation or displayed price is subject to the journey details supplied and confirmation by our team.
• Customers will be informed of the agreed fare before the journey whenever reasonably possible.
• Payment methods and payment arrangements will be confirmed during the booking process.
• All payments are payable in British Pounds Sterling (£).
• Deposits or advance payments may be required for certain journeys or special bookings.

04 Cancellations & No-Shows

Cancellation by the Customer

If you need to cancel or amend your booking, please contact us as soon as possible using our telephone or WhatsApp number.

Any cancellation charges, deposit deductions or refunds will be determined by the cancellation conditions communicated and agreed at the time of booking.

Late Cancellations

Cancellations made close to the scheduled pickup time may incur charges where this was included in the agreed booking conditions.

No-Show

If a passenger does not arrive at the agreed pickup location and cannot be contacted, a waiting period and applicable no-show charge may apply according to the conditions confirmed at booking.

Cancellation by Farnham s Services

If we need to cancel a confirmed journey, we will notify the customer as soon as reasonably possible. Any payment or refund due will be handled in accordance with the agreed booking terms and applicable law.

05 Vehicle & Passenger Rules

• Vehicles used for private hire journeys will hold the licences and insurance required for their operation.
• Drivers will hold the relevant private hire driver licences required by the licensing authority.
• All passengers must wear seatbelts where provided and required by UK law.
• Smoking and vaping are not permitted inside our vehicles.
• Illegal substances and prohibited items must not be brought into our vehicles.
• Passengers must behave respectfully towards drivers and other passengers.
• Customers may be responsible for reasonable cleaning or repair costs resulting from damage, excessive dirt or soiling caused during their journey, subject to applicable law.
• We will make reasonable efforts to help recover property left in our vehicles. Lost property should be reported as soon as possible.

06 Liability

Farnham s Services operates in accordance with applicable UK private hire legislation, licensing requirements and road traffic regulations.

• We will take reasonable care to provide the booked transportation service.
• We are not responsible for delays caused by traffic, accidents, road closures, adverse weather or other circumstances beyond our reasonable control.
• Passengers should allow sufficient additional time when travelling to airports, stations or important appointments.
• Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or other liability that cannot legally be excluded.

07 Website Use

• All website content, including text, graphics, logos, images and branding, is protected by applicable intellectual property laws.
• Website content must not be copied, reproduced or distributed without appropriate permission.
• We reserve the right to update website content and these Terms & Conditions where necessary.
• Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
• Please refer to our Privacy Policy for information about how personal information is handled.

08 Complaints & Governing Law

We aim to provide a professional and reliable Farnham service. If you are unhappy with any aspect of our service, please contact us directly.

• Please provide your name, journey date and booking reference when submitting a complaint.
• We will acknowledge and review complaints within a reasonable period.
• We will make reasonable efforts to resolve complaints fairly.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

09 Contact Us

If you have any questions regarding these Terms & Conditions, booking arrangements or our Farnham services, please contact us.